The Future of AI is Here at Luza

A New Era for the Intelligent Workplace

At Luza, this transformation is already underway. Take the story of one of our internal teams: Just six months ago, onboarding a new hire required navigating five different systems, manual checklist management, and frequent coordination across departments. Today, a single interaction with Luza's AI Assistant Hub initiates all onboarding processes, answers real-time HR queries, provisions tools, and syncs with managers all within seconds. What used to take hours now takes minutes.

This is the intelligent workplace in action and it’s just the beginning.

 Luza’s Modular AI Architecture

At the core of this transformation is Luza’s Assistant Hub, a modular AI architecture designed to serve real business domains. Rather than one-size-fits-all automation, Luza deploys specialized Virtual Agents—each focused on specific functions like HR, Business Intelligence, and Software Development.

These agents are orchestrated centrally, allowing both autonomy and interoperability across systems.

Luza Assistant Hub connects to:

• HR Assistant – Automates time-off, assists with HR processes and policy queries
• Onboarding Assistant – Automates onboarding processes
• BI and Data Science Assistant – Delivers real-time data analysis and predictive dashboards
• PowerApps & .NET Agents – Assists with application maintenance and user support
• Sales Assistant – Provides instant access to CRM data, account updates, and playbooks

This modular approach ensures scalability and adaptability, enabling teams to deploy AI where it's needed most without disrupting existing systems.

How It Works

Luza’s AI system is built on a best-in-class technology stack, combining Microsoft’s robust ecosystem with cutting-edge generative AI.

The platform leverages:

• Azure AI Studio for model orchestration and LLM deployment
• Copilot Studio to design and publish low-code, no-code AI agents
• GPT-4o for natural language understanding and real-time interaction
• Microsoft Dataverse for unified data integration
• Power Automate to execute complex workflows across systems
• SharePoint for content management and structured knowledge retrieval
• Power BI for real-time insights embedded within chat

Each component integrates seamlessly, enabling Luza’s Virtual Agents to respond intelligently, adapt quickly, and act autonomously within predefined governance frameworks.

Governance & KPIs

Security, privacy, and performance are foundational to Luza’s AI deployment. Every agent operates under Azure AD-based Role-Based Access Control (RBAC), ensuring only authorized users access sensitive data.

Luza’s platform is fully GDPR-aligned, with fallback logic in place when AI confidence levels drop or data sensitivity flags are triggered.

We’re not just building AI we’re measuring it:

• across agents
• 30% faster onboarding for new employees
• >60% deflection of repetitive queries from human teams

These KPIs drive continuous improvement and reinforce trust across the organization.

Roadmap & Vision

Luza began this journey with an MVP focused on internal workflows. The success of our Assistant Hub has paved the way for a broader deployment strategy one that extends to external clients, partners, and enterprise ecosystems.

Our next phase includes building a reusable Library of Virtual Agents tailored to specific domains, industries, and functions. This will allow rapid customization and deployment of AI capabilities across business units and client solutions.

Luza is not just adopting AI. We’re architecting the intelligent workplace of the future, where every team has a virtual colleague capable of understanding, reasoning, and delivering value in real time.

We are building the intelligent workplace of the future — join us on this journey.

by Gonçalo Pedro, Data Engineer at Luza