With Luza’s Managed Services, we proactively take care of your company’s Microsoft applications — including first, second, and third-line support, training, and continuous maintenance. The result? High availability, optimized performance, and minimized disruptions, allowing your teams to focus on what truly matters: growing your business and driving innovation. 

Learn more in our Managed Services Infographic | Access our Client Service Desk

 Our SLA components to manage Power Apps

• Onboarding & Documentation - Initial setup, knowledge transfer, and service documentation.
• Service Delivery & Support - Day-to-day execution of services,  monitoring system performance, and user support through the service desk and helpdesk.
• Incident Management - Handling and resolving service disruptions, including prioritization.
• Change Requests - Managing and implementing requested changes to services.
• Upgrades & Custom Development - Enhancing systems through updates and tailored solutions.

Luza Monitoring App

Developed by Luza, the Monitoring App is installed within the Dynamics 365 environment with the primary goal of tracking failures in processes and monitoring Canvas applications.

• Proactive Monitoring - The support team receives health reports of the app and schedules proactive assistance to prevent potential issues that could disrupt daily operations.
• Notification System - The system sends email alerts for process or app failures, ensuring prompt response to maintain continuity and integrity of operations.

At Luza, we believe success doesn’t just rely on technology, but on how it’s cared for every single day. With our Managed Services, your business gains digital continuity and the freedom to innovate without distractions.